Cancellation & Refund Policy
Transparent policies for your peace of mind
Introduction
At G-INITIATONS ESERVICES PRIVATE LIMITED ("GINIT", "we", "us", or "our"), we strive to provide exceptional services and products to our customers. This Cancellation & Refund Policy outlines the terms and conditions regarding cancellations and refunds for our services, including our Poster App subscriptions.
By using our services, you agree to the terms outlined in this policy. Please read this policy carefully before making any purchase or subscription.
Poster App Subscriptions
Subscription Cancellation
- Monthly Subscriptions: You can cancel your monthly subscription at any time. The cancellation will take effect at the end of your current billing period, and you will continue to have access to the service until that date.
- Yearly Subscriptions: You can cancel your yearly subscription at any time. The cancellation will take effect at the end of your current billing period (12 months from the subscription date).
- Free Trial: You can cancel your free trial at any time during the trial period without any charges.
How to Cancel
- Log into your Poster App account
- Navigate to Account Settings > Subscription
- Click on "Cancel Subscription"
- Follow the prompts to confirm cancellation
- You will receive a confirmation email
Alternative: You can also contact our support team at info@ginit.com to request cancellation.
Refund Policy
Eligibility for Refunds
Eligible for Refund
- Technical issues preventing access to the service for more than 48 hours
- Billing errors or unauthorized charges
- Service not matching the description provided
- Refund requested within 7 days of initial purchase
- Custom development projects cancelled within 24 hours of order placement
Not Eligible for Refund
- Change of mind after the 7-day period
- Failure to use the service or access the account
- Violation of our Terms of Service
- Completed custom development work
- Services consumed or downloaded content
Refund Process
Submit Request
Contact our support team at info@ginit.com with your refund request and reason.
Review Process
Our team will review your request within 2-3 business days and verify eligibility.
Refund Processing
If approved, refunds will be processed within 5-7 business days to the original payment method.
Custom Development Services
Project Cancellation
- Before Work Begins: Full refund if cancelled within 24 hours of order placement
- During Development: Refund of remaining amount after deducting completed work charges
- After Completion: No refund once the project is delivered and approved
Milestone-Based Projects
For projects with milestone-based payments:
- Refund available only for pending milestones
- Completed milestones are non-refundable
- Work-in-progress milestones will be charged proportionally
Payment Methods & Processing
Refund Methods
- Refunds will be processed to the original payment method used for the purchase
- Credit card refunds may take 5-10 business days to appear on your statement
- UPI and digital wallet refunds typically process within 1-3 business days
- Bank transfer refunds may take 3-7 business days depending on your bank
Processing Fees
Payment processing fees (charged by payment gateways) are generally non-refundable. In case of a refund, the processing fee may be deducted from the refund amount unless the refund is due to our error.
Special Circumstances
Force Majeure
In cases of force majeure events (natural disasters, pandemics, government regulations, etc.) that prevent us from delivering our services, we will work with customers to either:
- Provide alternative solutions or timeline adjustments
- Offer service credits for future use
- Process partial or full refunds based on the situation
Account Violations
If your account is terminated due to violation of our Terms of Service, all payments are forfeited and no refunds will be provided.
Contact Us
If you have any questions about this Cancellation & Refund Policy or need assistance with a cancellation or refund request, please contact us:
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM IST
We're here to help resolve any concerns
Policy Updates
We reserve the right to update this Cancellation & Refund Policy at any time. When we make changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify existing customers via email about significant changes
- Provide a reasonable notice period before changes take effect
Your continued use of our services after policy updates constitutes acceptance of the revised terms.